Answered By: SAPL FAQs
Last Updated: Apr 07, 2019     Views: 5065

If you have requested an item, but you want to delay when it is ready to be picked up, you can pause/freeze the hold on that item. For example, if you are going on vacation and don't want to miss getting your requested items, you can pause/freeze them before you leave then resume/unfreeze them when you return.

To freeze an item:

  • Sign in to My Account
  • Click "# requests (holds)" to view your items on hold
  • Select the check-box next to the item(s) in the second column labeled "Freeze"
  • Click "Freeze Selected Items"
  • Items display with a blue background when frozen

To unfreeze an item:

  • Sign in to My Account
  • Click "# requests (holds)" to view your items on hold
  • Deselect the check-box next to the frozen item(s) in the second column labeled "Freeze"
  • Click "Unfreeze Selected Items"
  • Items display with a white background when they are not frozen

Please be aware that pausing/freezing your requests keeps your place in line. If you pause/freeze many items for an extended period of time and then resume/unfreeze them all at once, you are likely to receive all of those items at the same time.

If you are having trouble pausing/freezing a hold, please see "Why can't I pause/freeze a hold?"