Q. How are refunds handled by the Library?

• Refunds will be issued by the City of San Antonio Finance Department within 30 business days. 
• Original receipts are required.
• For receipt assistance regarding online payments, please see a staff member.
• Processing fees, when assessed, will be refunded if item(s) is returned within 30 days from payment date. 
• Lost items that have been partially paid are not eligible for refunds.
• Refunds will not be processed if returned item(s) is damaged or considered irrelevant material.
• No refunds are issued for printing or copying.

For more information, please call your local library.