Answered By: SAPL FAQs
Last Updated: Feb 27, 2024     Views: 1163

  • Refunds will be issued by the City of San Antonio Finance Department within 30 business days. 
  • Original receipts are required.
  • For receipt assistance regarding online payments, please see a staff member.
  • Processing fees, when assessed, will be refunded if item(s) is returned within 30 days from payment date. 
  • Lost items that have been partially paid are not eligible for refunds.
  • Refunds will not be processed if returned item(s) is damaged or considered irrelevant material.
  • No refunds are issued for printing or copying.

For more information, please call your local library.

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