Once you request an item by placing it on hold, you are added to a waiting list for the item. The status of your request will appear in your account online, and you are able to make several changes while the request is still pending.
If you need to change where to pick up the item, you can change the location to which it is sent.
If you are going out of town, you can pause/freeze your hold, so it won't come in while you are away.
Please note: If your request has been filled, and its status reads "In Transit" or "Ready," you will not be able to make any changes online. Please call us at 210-207-2500 or contact us online.
