Q
When does my card expire and how do I renew it?
Last Updated: Dec 09, 2011 | 7707 Views
Topics: My Account
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Answer
Expired Cards
- Library cards expire every two years.
- Your card’s expiration date is shown when you log in to My Account.
- When your account is expired, you are not able to renew items or place holds online.
- Update your account by renewing your card.
Card Renewal
- Renew your card in person at any San Antonio Public Library Location.
- You need a photo ID and proof of current address – like your driver’s license.
- If your photo ID does not include your current address, you can use something like a utility bill if it includes your current address.
- To renew your card, your account balance must be at zero, and you must not have more than 5 items overdue. See Paying Fines and Fees.
- Library cards cannot be renewed over the telephone, through email, or online.
Other Answers / Comments (4)
- Wow, maybe a reminder email that your account needs to be renewed? Especially since you have to renew in person....
- That's an excellent idea, and one we have been attempting to address. However, it's turned out to be trickier than expected since it's not something directly supported by our computer system. But we'll keep looking for a good answer.
- There should be an option to renew online.
- I would love an online renewal option since I check out most books online.
